Privacy Statement

Article 1: Collection of Personal Information

1.1 Purchases
You can make purchases at psilo.be  with or without an account. When you make a purchase in our online store, we collect personal information. The following personal information is collected to facilitate the buying and selling process:

• First and last name
• Street name and house number
• Postal code and city
• Date of birth
• Country
• Email address
• Telephone number
• IP address

Psilo.be  requires this information to deliver ordered products. Additionally, we automatically receive the IP address of every visitor, enabling us to protect our online environment and optimize your internet experience.

1.2 Purposes of Data Collection
Psilo.be stores customer data for several reasons. Customer data is collected and stored for the following purposes:

• To fulfill agreements between customers and Psilo.be regarding product delivery
• For creating and managing your account at Psilo.be
• To provide customer service
• To provide warranty to the customer
• To prevent fraud
• For market research and analysis

1.3 Newsletter
Psilo.be informs its customers weekly about new products, offers, and other updates. For this, Psilo.be needs your consent. We send the newsletter only if you have given permission for it. The following information is collected for sending the newsletter:

• First name
• Gender
• Email address

This information is necessary to personalize the newsletter by name and gender. You can withdraw your consent at any time. This can be done via the newsletter or the contact information available in Article 2.

1.4 Access to Data
Psilo.be aims to provide the best service to its customers. To offer maximum support to customers, the customer service and accounting departments have access to personal data.

Employees of these departments must adhere to the Discretion and Confidentiality clause in the Psilo.be Internal Regulations.

Article 2: Consent

By placing an order, completing a transaction, or returning a purchase, we assume you consent to the storage of your data for one of those specific reasons. If Psilo.be asks for your personal data for other purposes, your express consent will be sought. You also have the option to decline. If you regret giving your consent, you can withdraw it at any time by contacting our Customer Service.

Article 3: Disclosure of Data

In certain special cases, Psilo.be has the right to disclose your data. If you violate the Terms and Conditions, we have the right to disclose your personal information. This also applies if the law requires us to do so.

Article 4: Data Retention

Psilo.bestores personal data only for the purposes mentioned above. Personal data is kept for 10 years so Psilo.be can offer support and service to its customers up to 10 years after purchase. This is also necessary because some products have a long warranty period, necessitating the storage of data for at least 10 years.

4.1 Account Information
Customer account details remain important as long as the customer has an account with Psilo.be. Account information is stored as long as the account is active. If a customer decides to delete their account, the account details are removed from the system. Inquiries about stored personal data or managing your account can be directed to our Customer Service.

4.2 Newsletters
Consent for the newsletter and the related data is valid as long as our customers are registered for the newsletter. Our newsletter features an opt-out function, meaning customers withdraw their consent when they use this function. You can unsubscribe with a single click on the link in the newsletter. Following that, you will no longer receive newsletters from Psilo.be.

Article 5: Cookies

Cookies ensure that your computer is informed about previous visits to Psilo.be. A cookie is a small text file saved in the browser of your computer, tablet, or smartphone during your first visit to our website. This allows us to see whether you have used our website before. The website also works faster, and usability is enhanced.

Psilo.be uses functional, analytical, and tracking cookies. We use cookies with purely technical functionality to ensure the website works correctly and, for example, your preferred settings are remembered. These cookies are also used to optimize the website. Additionally, we place cookies that track your browsing habits so we can offer customized content. During your first visit to our website, we have already informed you about these cookies and asked for your consent to place them. You can opt out of cookies by setting your internet browser to stop storing cookies. Moreover, you can also delete all information previously stored via your browser’s settings.

Article 6: Third Parties

Psilo.be does not share data with third parties in a way that compromises customer privacy, unless there are legitimate reasons or it is necessary for our service provision and/or registrations.

Psilo.be utilizes third-party services for transactions and providing our services. These third parties collect, use, or process data solely for the services they provide to Psilo.be.

Some external service providers have their own privacy policy. Consider payment providers and logistics partners. Psilo.be shares information about purchase-related transactions with these companies. However, these companies follow their own privacy policies. To understand how they handle your data, we recommend you read their Privacy Policy attentively.

Also, there are companies that operate in a different jurisdiction or use other facilities. If you proceed with a transaction involving a third party from a different jurisdiction, be aware that your information may be subject to the laws of the jurisdiction in which that service provider is located.

If you leave our website or are redirected to a third-party website, Psilo.be Terms and Conditions and Privacy Policy no longer apply.

6.1 Active Ants
Psilo.be shares data with Active Ants to ensure that all orders from customers at Psilo.be are processed correctly. Active Ants has years of experience in business-to-consumer orders and specializes in the best handling of your orders. They ensure precise shipping and processing in all cases. Psilo.be has entered into a data processing agreement with Active Ants regarding data processing.

Article 7: Security

Psilo.be takes the protection of your data seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service.

Magento is the database where all customer data for Psilo.be is stored. Our database is well-protected against unauthorized access. Only employees of Psilo.be have access to Magento through a username and a unique password. Each employee has different login names and passwords, which are a combination of unique codes of uppercase letters, lowercase letters, numbers, and symbols. Our employees have specific access rights within the company. They only have access to data and information necessary to perform their tasks.

Psilo.be aims to anonymize as much data as possible. This means the data can no longer be directly linked to a specific customer but can still be used for analyses. It is important for third parties we work with to comply with GDPR and be bound by a processing agreement.

Article 8: Viewing, Modifying, or Deleting Data

You have the right to view, correct, or delete your personal data. Additionally, you have the right to withdraw your consent to the data processing or object to the processing of your personal data by Psilo.be, and you have the right to data portability. This means you can submit a request to us to send the personal data we have about you in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data or request withdrawal of your consent or objection to the processing of your personal data to our customer service.

To ensure the request for access has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine-readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond as soon as possible, but within four weeks, to your request.

Article 9: Privacy Policy Changes

Psilo.be reserves the right to make changes to the privacy policy at any time. Changes are immediately visible on the website after posting. If changes are made, Psilo.be will communicate this and inform everyone about the adjustments made.

Article 10: Company Information

If you have any questions, you can contact us via the details below.

Facebook: www.facebook.com/psilobe 
E-mail: contact@psilo.be